As an IP6net customer, we want to make sure you enjoy the best possible experience every day that you’re with us……
Every one of our support staff goes the extra mile to deliver a superior, seamless service. We call it Exceptional Support. Our customers love it and we’re sure you will too. Every time you engage with us, whatever the resolution, we want you to experience the best possible service. It’s at the very core of what we do and why our customer satisfaction rating for the last 12 months is 99.8%.
February 2023 Helpdesk Ticket Satisfaction Rating
January 2023 Helpdesk Satisfaction Rating
December 2022 Helpdesk Ticket Satisfaction Rating
More expertise for your in-house IT team or complete IT outsourcing, we’ve got you covered with Exceptional Support
No matter what the query, we like to be prompt with replies and we will always aim to respond to you within an hour. If it’s a support request, you can expect regular updates until it is resolved.
We treat you and your business as one of our own. We always act with professionalism, in your best interests and aim to achieve the optimum outcome for you.
We offer impartial advice and thrive on finding solutions that work for your business; we will never lock you into one service or technology.
We believe in sharing our knowledge. We apply our expertise, best practice and engineering know-how directly to you.
Our support contracts include:
Our team of Support Technicians:
Exceptional Support Methodology
IP6net’s Exceptional Support methodology combines industry best practice with our hands-on experience of providing IT services to organisations. Our methodology encapsulates the essential IP6net developed processes, systems and tools to be applied during each stage of the managed service lifecycle.
- Service Strategy
- Service Design
- Service Transition
- Service Stabilisation